Frequently Asked Questions

Returns and Exchanges FAQ – Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions after reading the information below.

All FAQs

I just received my order and I would like to return some items. How should I proceed?
I have a Credit Memo from a return I sent in. How do I apply it to my order?
Can I return or exchange items at the next Tradeshow?
I received incorrect merchandise. How can I get the correct item before my deadline?

I just received my order and I would like to return some items. How should I proceed?

We will gladly accept a return for any reason for your choice of a refund to your credit card, a merchandise credit or an exchange. Returns will only be accepted within 10 days of initial receipt of the order and must be in original condition. Returns should be packaged in a sturdy box (or a jewelry box in a padded mailer) to prevent damage during shipping, as we cannot credit you for returned items that arrive to us damaged. Nina Designs is not responsible for return shipping costs.

Unless otherwise requested, exchange orders under $30 will be shipped via US Postal Service in a padded mailer for $2, and orders over $30 will be shipped via UPS Ground for $7. Returned items that counted towards an invoice or quantity discount may require the original discount be recalculated based on the items you keep. This recalculation will be factored into your refund or exchange amount.

Please note the following items cannot be returned:
Special Orders
Chain by the Foot
Partial quantities of items sold in packs
Gemstones or Pearls that are no longer on their original strand
Open/used stringing supplies or wire

To ensure that your return is processed promptly, please fill out a Return Form and follow these steps:

1. Return items in a sturdy box with a copy of the original invoice.
2. If exchanging items, please indicate which items you would like on the return form, as well as payment information in the case that there is an additional balance due.
3. It is recommended, but not required, that you insure your return package as we cannot credit you for returned items that arrive to us damaged. We do not refund the cost of return shipping.
4. Please send your returns to the address in the upper left corner of your invoice. The address can also be found on the return form.

Returns are processed as quickly as possible, but may take up to 5 business days after receipt.

I have a Credit Memo from a return I sent in. How do I apply it to my order?

There is not a way for you to apply the credit to your shopping cart yourself. This is something we have to do manually after we receive the order. If your order meets the minimum requirement, you can submit your order with a note in the “special instructions” indicating that you want to have your credit applied to the order. We will apply the credit before charging a credit card (if a balance remains).

Can I return or exchange items at the next Tradeshow?

We are unable to process returns and exchanges at tradeshows. Tradeshows are very busy and we are unable to do the research involved in processing returns; our inventory at the tradeshows is always changing so it is not possible to know if a specific item will be there; and our tradeshow accounting system is not connected with our in-office accounting system. Please send any returns or exchanges back to our office.

Credit memos cannot be used at tradeshows because our tradeshow and office accounting systems are not connected.