Selling Jewelry Making Supplies online is like performance art. Almost as much time and energy goes into creating your online shopping experience as into designing the silver charms, silver pendants and jewelry findings that we sell there. We are constantly working to improve the website. Your feedback is essential to this process. With that in mind, I would like to thank everyone who participated in the first round of our customer service survey. We will continue to send out the surveys on a regular basis, but no one should get more than one per year. Please know that I personally read every comment and suggestion that comes in through Survey Monkey. All of that information will be taken into account as we design new products and continue to improve the website.
Many of you commented that you didn’t like getting bumped off your page and into the shopping cart every time you order an item. That has been corrected. You also wanted more items listed on each page. We increased the number from 10 to 20. (If we do 50 it will be a problem for anyone with a slow computer but you can set it for 50 if that is your preference). We also heard that our search engine and product suggestions need work. These are particularly thorny issues but we are searching for a solution.
Any other suggestions for the website?
Customer Requested Two Tone Stamping Blank
It would be great to have a way to search the design ideas by type such as earrings. Sometimes I remember seeing a design that uses a particular item that I want to order but then it’s hard to find it in the design ideas.
Comment by Kimberly — June 28, 2010 @ 8:25 am
Thanks Kimberly. Re-vamping our Design Ideas Pages is on our list of things to do. Having a way to search our hundreds of Design Ideas would be a wonderful tool. Thanks for your suggestion.
Comment by juanita — June 28, 2010 @ 11:29 am