Frequently Asked Questions - Loyalty Programs


 

Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions after reading the information below.

All FAQ topics

 


 

What is the Designers Circle?

The Designers Circle is our customer loyalty program. It is our way of thanking you for every order you place with Nina Designs. Once your spending total reaches $10K, we will automatically enroll your account into the Designers Circle program.  We will send you an email sharing the good news and a special thank you gift will be included in your next order. 


 

What are the Benefits of being a Designers Circle Member?

We appreciate your support of Nina Designs and look forward to returning the favor with the following benefits:

  • Designers Circle Members may place orders under our $50 order minimum when they select USPS Priority Mail or UPS as the shipping method.
  • Priority processing on all orders shipped USPS Priority Mail or UPS.
  • An exclusive welcome gift. This is an exclusive style available only members of the Designers Circle.

Think of entry into the Designers Circle as open access to our stockroom. With no minimum purchases, you get the flexibility to order what you want, when you need it.


 

As a Designers Circle member what can I expect from Priority Order Processing?

With Priority Processing your orders rise to the top! Select USPS Priority mail or UPS as your shipping method and your orders will literally go to the top of our order processing queue. In fact, we do our very best to get them shipped out the same day they’re received.

  • Orders using Expeditied UPS shipping (UPS Overnight, 2-day, 3-day) received by 12pm (Noon) Pacific Time will ship same day.
  • Orders using UPS Ground or USPS Priority mail received by 12pm (Noon) Pacific Time will be processed the same day and will most likely ship the same day. 

While $50 order minimums are waived for Designer Circle members, please note that orders under $50 are not eligible for Free Shipping. Due to overall order volumes, Designers Circle members do not receive priority order processing when using the FREE - USPS First Class Mail shipping option.

*Please Note: During Checkout you will get an alert that your order is under the minimum. Please disreagard this notice and continue to place your order. 

NOTE: We will always do our best to get orders with Priority Processing out on same day, however, there may be rare instances this is not possible. For example, low staffing due to illness & tradeshows, natural disasters, and holiday closures and higher than expected order volumes. We thank you in advance for your patience during the occasional instance we cannot get your order with priority processing out the same day.

For more information read our Shipping and Processing FAQs.


 

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