Shipping FAQs for Nina Designs

Shipping FAQ — Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions after reading the information below.

Method	Cost	Estimated Time in Transit
USPS 1st class	FREE!	10-14 days
USPS Domestic Priority Mail	$7.00	3-7 days (excluding Sunday)
UPS Ground	$7.00	5-7 business days
UPS 3-Day	$14.00	3 business days by 7:00 pm
UPS 2-Day	$18.00	2 business days by 7:00 pm
UPS Overnight Saver	$40.00	Next business day by 7:00 pm Residential address, 3:00 pm Commercial address
UPS Overnight Regular	$45.00	Next business day by 5:00 pm Residential address, 12:00 noon Commercial address
USPS Priority Mail to Canada	$20.00	6-10 days (excluding Sunday and any time spent in Customs)
USPS International Priority Mail	$30.00	6-10 days (excluding Sunday and any time spent in Customs)
USPS International Express Mail	$40.00	3-7 days (excluding Sunday and any time spent in Customs)

All FAQs

FREE SHIPPING. How does it work?
How soon will my order ship out after I submit it?
Can I use my own shipping account?
Is UPS shipping available everywhere?
What are your Canadian Shipping Options
What are your International shipping options?
What if I make an error when entering my shipping address?

FREE SHIPPING. How does it work?

FREE SHIPPING is valid in the USA only Not valid on international shipments. Eligible customers must select this option during checkout in order to receive FREE SHIPPING. No adjustments on previous purchases. Offer is subject to change without notice. If you choose FREE SHIPPING, your order will arrive within 10 - 14 days after it leaves our office. Delivery confirmation is available for all shipments. Call us at 1-800-336-6462 if your order has not arrived after 14 days. At that time we will launch an investigation that can take up to 5 days. Orders with FREE SHIPPING will ship USPS 1st Class Mail; however, we reserve the right to ship with UPS at our discretion. Orders with FREE SHIPPING will be processed after all orders with paid shipping options.

How soon will my order ship out after I submit it?

We are open Monday through Friday from 9am to 5pm Pacific Time. Please note that our office is closed on the weekends and we do not process any orders on Saturday or Sunday.

We process orders in the order they are received, with UPS expedited shipping methods receiving priority. For example, Overnight orders are processed first, then 2-Day orders, then 3-Day orders, then UPS Ground, US Priority Mail and International Express Mail. A UPS Ground order received at 10 am will be processed before a UPS Ground order received at 2 pm. A UPS 2-Day order received at 1 pm will be processed before all other UPS Ground orders.

We always try to ship orders on the same or next day as received. However, depending on how busy we are, this is not always possible. Expedited orders must be received before 2 pm Pacific time if they are to go out the same day. Very occasionally, we are unable to get expedited orders placed before 2 pm out the same day -please call to discuss if you absolutely need an order by a certain day.

Can I use my own shipping account?

If you are located in the United States and have your own UPS or Fed Ex account, you may call us to arrange shipping. Orders shipping on your Fed Ex account must be received before 12 pm Pacific time for same day shipping. Fed Ex Ground service is not available.

Is UPS shipping available everywhere?

Unfortunately, we only offer UPS shipping for the continental United States. UPS is not available for customers located in Alaska, Hawaii, Puerto Rico, US Virgin Islands or Guam. Please select U.S. Priority Mail.

UPS will not deliver to a domestic PO Box. If you are shipping to a PO Box, please select USPS Priority mail shipping.

What are your Canadian Shipping Options

We have two shipping options for our Canadian customers. You can select USPS Priority Mail to Canada for a flat rate of $20 and delivery between 6-10 days. Any additional duties and taxes are the customers responsibility.

You may also select International Express Mail for a flat rate of $40 and delivery between 3-7 days. Any additional duties and taxes are the customers responsibility.

Please note that we do not refund any customs, import duties or taxes on returns or exchanges.

Due to customer feedback, we no longer offer UPS Standard to Canada. Unpredictably high Canadian customs, duties, taxes and processing fees resulted in very high overall shipping costs.

What are your International shipping options?

We offer two shipping options for International customers. You may choose USPS International Express Mail for a flat rate of $40 and delivery between 3-7 days.Please note that the shipping rate does not include any customs, import duties or taxes that could be incurred when the package reaches your destination country. We do not refund any customs, import duties or taxes on returns or exchanges.

We also offer USPS Priority Mail International for a flat rate of $30 and delivery between 6-10 days. Please note that the shipping rate does not include any customs, import duties or taxes that could be incurred when the package reaches your destination country. We do not refund any customs, import duties or taxes on returns or exchanges.

What if I make an error when entering my shipping address?

Please take care to correctly enter your shipping address. An incorrect address may delay your order as well as result in additional fees. You are responsible for any fees incurred to correct your shipping address. We will charge the fees to the same credit card used to place your order.