Frequently Asked Questions - Backorders


 

Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions after reading the information below.

All FAQ topics

 


 

What is your backorder policy?

Wholesale Customers:

Since we are a wholesale company our inventory levels fluctuate rapidly and often. Our stock on hand stock is listed on our item details page. When an item is out of stock it will say “Sold Out”. To qualify for backorder, the amount ordered must total $30 or more per item. If an item is ordered but the out of stock quantity is valued less than $30, the items will be cancelled from the order, please re-order at a later time.

When the backordered item arrives in our office we will automatically ship the merchandise out to you. Your credit card will not be charged for backordered items until they are available to ship. The same payment method that was on your original order will be used to complete the payment. Your backorder will ship out complimentary, via USPS or UPS Ground depending on the carrier you chose for your original order.

Please understand that most of our items are handmade and hand-finished in Bali and Thailand. Therefore, we sometimes experience delays that leave us temporarily out of stock on certain items. We apologize for any inconvenience this may cause you.

Retail Customers:

We apologize, we are primarily a wholesale company and are only able to provide backordering services to our wholesale customers. Please email us at nina@ninadesigns.com if you have any questions. 

International Customers:

We apologize, we are not able to backorder items for international customers. Please email us at nina@ninadesigns.com if you have any questions. 


 

How do I know if items on my order are out of stock?

When you are viewing your shopping cart, items that are out of stock will show up in the "Qty B/O" column with the estimated arrival date. If the individual item totals over $30, we will backorder it for you (if is under $30 it will be cancelled). The arrival date is an estimate based on our most up to date information. Due to unexpected delays, backorders may arrive +/- one week. 


 

What if the arrival date shows “no eta”?

If the arrival date shows no eta, it means we do not have enough of that item in production. Once you backorder the item that currently shows no eta, we will get an alert to increase production in order to fulfill your backorder. Please call or email if you would like the estimated time of arrival of this item.

Please Note: Gold Plated items will always show “no eta” even when we may have some in production, due to the logistics involved in the plating process. Please call or email if you would like the estimated time of arrival for gold plated items.


 

How do I know if I have backordered items?

After logging in, click on the “Account” link at the top right corner of our website. This will take you to your account information. By default, the last six months of order history will be shown. To view earlier history, simply adjusts the dates to the desired timeframe. Click the link "View Order" to view all items withing the order. If your order has backorders, the Status will show “Awaiting Backorders." Clicking the link "View Order" will display the items ordered and their availability at the time the order was placed. Additionally, links to all invoices relating to the order will be displayed.

When all backordered items have been shipped the Status will show "Completed". Additional tracking numbers and links to invoices will be updated.

Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions.


 

 

 

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