Contact Us

Feel free to contact us any way you like. We're happy to answer any questions you might have and we welcome your comments and ideas about our Web site. We look forward to hearing from you soon!



We welcome your questions and comments by email at


Toll free: 1-800-336-6462

From outside the US:
Fax: 510-845-8096


Nina Designs
PO Box 8127 
Emeryville, CA 94662

Hours of Operation

We are open from 9 am to 5 pm (Pacific Time) Monday through Friday. We are closed Saturday and Sunday.

Additionally, our office is closed in observance of the following holidays:

Memorial Day - May 27, 2019

Independence Day - July 4, 2019

Labor Day - Sept 2, 2019

Thanksgiving Closure - Nov 28, 2019 & Nov 29, 2019

Holiday Closure - December 23rd, 2019 thru January 1st, 2020

Purchasing Accounts

Create your WHOLESALE or RETAIL account now, and place your first order now with no delays. To see wholesale pricing you must create a wholesale account. Before creating your wholesale account everything you see is retail prices and policies. There is a $50 minimum for all orders.

Frequent Questions

Check out our Ordering Policies page for commonly requested information and our ordering policies. For even more details and info, check out our Frequently Asked Questions page for commonly requested information and our ordering policies.


To request a Free Wholesale Catalog, use the coupon code FREECATALOG with you wholesale order. We do not offer a Retail Catalog.


Live Online Chat


To ensure that your return is processed promptly, please download and fill out a Returns Form. For more info, see our FAQs.

Trade shows

We attend the GJX Gem & Jewelry Exchange Show in Tucson. The next show is Jan.30-Feb 4th 2018. This show is a wholesale show and  requires pre-registration here: GJX Show Registration


Your feedback is very important to us. Join the conversation with other Nina Designs customers by emailing us at We welcome suggestions and recommendations for new products, ideas you have for a charm or pendant, ways our website could be improved, and any other thoughts you’d like to share.  Suggestions and comments are reviewed by our staff regularly.


In case of emergency, send us a message

Customer Feedback

We strive to provide the highest level of customer service. Click here to read unsolicited customer feedback from some of the thousands of customers that we've worked with over the past quarter century.

To top