Frequently Asked Questions - Shipping
Feel free to contact us if you still have questions after reading the information below. Please note that our office is closed on weekends, and we do not process orders on Saturday or Sunday.
- December Holiday Shipping Schedule
- Domestic Shipping Rates & Delivery Times
- International Shipping Rates & Delivery Times
- How can I ensure my order will ship the same day I place it?
- How do I know when my order has shipped?
- What if my order is later than expected?
- Can I use my own UPS shipping account?
- Is UPS shipping available everywhere?
- What if I make an error when entering my shipping address?
December Holiday Shipping Schedule
Nina Designs will be closed December 21st, 2026 through December 25th, 2026. No orders will be processed or shipped during this time.
Please Note: All shipping carriers are overwhelmed during the holidays. Please be prepared for shipping delays and order as soon as possible. After packages leave our office, they are out of our hands, and we have no control over delivery delays.
Recommended last day to place an order for December 24th delivery. Orders must be received by 11am PT.
- Thursday, December 17th: last day for USPS Priority Mail
- Friday, December 18th: last day for UPS 2-Day
- Friday, December 18th: last day for UPS Overnight
We do not recommend using UPS Ground or USPS Ground Advantage for holiday deliveries.
Friday, December 18th is the last day for orders to ship before our holiday closure. Orders must be received by 11am PT.
Please Note: UPS does not guarantee delivery dates when delays are caused by severe weather or when transportation networks are disrupted beyond the control of UPS. If your package is delayed due to these unforeseen circumstances, we cannot reimburse or refund shipping fees. Visit the UPS Service Alerts webpage to see if your package could be affected.
Domestic Shipping Rates & Delivery Times
| Shipping Method | Cost | Leaves Our Office | Transit Time After It Leaves Our Office |
|---|---|---|---|
| USPS Ground Advantage | $5.95 | Within 5 business days | 3-7 business days |
| USPS Priority Mail | $9.95 | Within 1-2 business days | 2-4 business days |
| USPS Priority Mail Express | $29.95 | Same day if ordered by 11am PT, Mon-Fri | 1-3 days |
| UPS Ground | $12.95 | Within 1-2 business days | 5-7 business days. Cannot ship to PO Boxes. |
| UPS 2-Day | $23.95 | Same day if ordered by 11am PT, Mon-Fri | 2 business days, by 7 pm. Cannot ship to PO Boxes. |
| UPS Overnight Saver | $42.95 | Same day if ordered by 11am PT, Mon-Fri | Next business day. By 3 pm for businesses, 11 pm for residences. Cannot ship to PO Boxes. |
| UPS Overnight | $49.95 | Same day if ordered by 11am PT, Mon-Fri | Next business day. By 12 pm for businesses, 5 pm for residences. Cannot ship to PO Boxes. |
USPS Business Days - Monday through Saturday, excluding holidays.
UPS Business Days - Monday through Friday, excluding holidays. We do not offer Saturday delivery.
International Shipping Rates & Delivery Times
| Shipping Method | Cost | Leaves Our Office | Transit Time After It Leaves Our Office |
|---|---|---|---|
| UPS International Expedited | $54.95 | Within 1-2 business days | 2-4 days, plus time in customs. A $50 remote area fee may apply. |
| USPS Priority Mail to Canada | $40.95 | Within 1-2 business days | 6-10 days, plus time in customs. Excludes Sundays. |
Please note that the shipping rates listed above do not include any customs, import duties, or taxes that could be incurred when the package reaches your destination country. Any additional duties and taxes are the customer’s responsibility. We do not refund any customs, import duties, or taxes on returns or exchanges.
UPS will charge an additional $50 when the delivery destination is remote. We will review your UPS shipping address and apply the additional $50 to your order if applicable. Visit UPS to check an address for a Remote Area Service fee.
How can I ensure my order will ship the same day I place it?
Same day shipping is available for UPS 2-Day, UPS Overnight and USPS Priority Mail Express orders placed by 11am PT Monday through Friday.
How do I know when my order has shipped?
You will receive an email with carrier tracking details once your order has shipped. You can also log in and go to Account > Order History. Your tracking number appears under Status once your shipping label is created.
What if my order is later than expected?
Depending on your shipping method, orders can take up to 14 days to reach you after they leave our office. See our Shipping Rates & Delivery Times chart for estimates.
First, track your package online.
- If tracking says delivered, please check with roommates, doormen, houseguests, neighbors or anyone who may have signed for it.
- If tracking shows your package is still moving, it’s delayed, not lost. Most delayed packages arrive within a few days.
- If tracking hasn’t updated in 5 business days past the estimated delivery date, we’ll consider it lost. Contact us and we’ll refund or replace your order.
Can’t wait for your delayed order? Contact us and we’ll place a duplicate order for you right away. You’ll pay for the new order and its shipping. When the original order arrives, send it back with our free return label and we’ll refund the merchandise. If it arrives after the carrier’s estimated delivery date, we’ll refund shipping too. If it never arrives, we’ll refund the original order in full.
Please note: UPS and USPS don’t guarantee delivery during severe weather or other disruptions. We can’t refund shipping fees for these delays. See UPS Service Alerts.
Can I use my own UPS shipping account?
Yes. If you are located in the United States and have your own UPS account, you may call us or leave a note in your order comments with your UPS account number. If you are international and have your own UPS account, email us to arrange shipping. Please select the shipping method of your choice, and we will remove any shipping fees prior to invoicing your order.
Is UPS shipping available everywhere?
UPS delivers within the continental US and internationally. UPS cannot deliver to:
- PO Boxes
- Alaska, Hawaii, Puerto Rico, the US Virgin Islands, or Guam
For these addresses, please choose USPS Priority Mail.
UPS charges an extra $50 to deliver to some remote areas. If this applies to your address, we’ll add it to your invoice.
What if I make an error when entering my shipping address?
Please take care to enter your shipping address correctly. Call us at 1-800-336-6462 or email us immediately if you notice a mistake in your shipping address. An incorrect address will delay your order, may result in lost merchandise, and can incur additional fees. You are responsible for any fees incurred to correct your shipping address. We will charge the fees to the same credit card used to place your order.