Frequently Asked Questions - Ordering


Feel free to call us at 1-800-336-6462 or email if you still have questions after reading the information below.

All FAQ topics



What kind of payment methods do you accept?

We happily accept Visa or MasterCard credit cards, and PayPal payments. You can use either of these methods of payment while checking out on our website, or we can also take your credit card information over the phone when making a phone order.

We do not extend payment terms and no longer offer COD.

Due to the limitations of our credit card processing system, we can only accept one form of payment per order. If you need to pay with multiple credit cards, please submit multiple orders with their corresponding credit card. Please give us a call at 1-800-336-6462 if you have any questions.

Please Note: We cannot accept Visa Gift Cards due to the limitations of our credit card processing system.


What is a pre-authorization charge for an online order?

When you place an order, Nina Designs contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires, but this isn't an actual charge.

Your credit card will only be charged once the order has shipped. Backordered items will be charged using the same authorization once the product is available to be shipped.

Upon completion of an order the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.


Why do you have an order minimum?

We are a wholesale company. Our prices are based on processing orders of $50 or more. If we were to accept orders under $50, we would have to raise our wholesale prices.

Designer's Circle Members do not have an order minimum. Read more about our Customer Loyalty Programs.


Why does my PayPal account show two charges for the same order?

When you submit your order to Nina Designs, PayPal authorizes your PayPal account for the value of your order. An authorization is PayPal’s way of reserving the funds in your account for Nina Designs to later charge you. We charge your credit card or PayPal account after we fulfill your order, so that we can adjust the order total for any inventory adjustments. You have not been charged twice and the authorization should disappear from your account within a few business days.


How will I know when my order ships?

When you order is invoiced and ready for carrier pickup, we will email you a Shipment Notification. This email will include a link to track your order and the estimated delivery date. Please note it may take up to 24 hours for the tracking information to be reflected online.

Please note that our office is closed on the weekends and we do not process any orders on Saturday or Sunday.


How will I know if an item is in stock or not?

Our inventory levels fluctuate rapidly and often. On the item details page, we list the quantity available. Please note: putting an item in your cart it is not a guaranteed that we are able to ship that item, it still shows as available to other customers until you have completed the checkout process. Read about our Backorder Policy here.

Feel free to call 1-800-336-6462 or email for additional inventory details. We are open M-F, 9am-5pm PST.

We apply discounts based on the items you intend to order or backorder, not what we ship you. You may lose an invoice total discount if we are out of stock on an item that does not qualify for back ordering.


I know which styles I’d like to re-order. Is there a fast way to place a re-order?

If you want to re-create an entire order, click on “Account”, locate the order you wish to duplicate and then click on “Reorder”. This will add the entire order to your shopping cart. You can also browse and shop from the "My Favorites" and "Previously Ordered" sections found in "My Account".

We also have an Express Order Forms on our website for Letter Charms, Birthstone Charms, Pendants and Rings, and Zodiac Charms. The Express Order link is located on the top right of the website. 


I’d like to shop in person. Where is your store located?

We do not have a showroom or a storefront. Sign up for our Newsletter to stay informed about our promotions.


What are your hours of operation?

We are open from 9 am to 5 pm (Pacific Time) Monday through Friday. We are closed Saturday and Sunday.

Additionally, our office is closed in observance of the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve through New Year's Day

We may periodically close for other reasons. If so, we will post a notice on our Home Page.


Do you send samples?

We do not send samples of items. We do have a 100% Guarantee “Love it or Return it” policy for merchandise credit, exchange or refund within 10 days of receipt of merchandise.


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